Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-engineered, eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is hand-inspected and hydrated immediately before dispatch to ensure it arrives in peak condition.
What is your return policy for live plants?
We offer a 30-day guarantee on all live plants. If your plant arrives damaged or fails to thrive within the first month, please send a photo to our support team for a replacement or store credit.
Do you offer international shipping for home decor?
Currently, we ship our home decor and hard goods within the continental United States and Canada. Due to agricultural regulations, live plants can only be shipped within the United States.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number. For live plant orders, we also provide real-time weather alerts if extreme temperatures require a temporary shipping hold.
Are your outdoor furniture pieces weather-resistant?
Yes, our outdoor collections are crafted from high-quality materials like Grade-A teak, powder-coated aluminum, and Sunbrella fabrics, all designed to withstand UV exposure and moisture.
Can I include a personalized gift message?
Absolutely. During the checkout process, you can select the 'Gift' option to include a handwritten note and ensure that no pricing information is included on the packing slip.